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  • Omar Khan

“Pattern Interrupt”

Clearly tell people what you’re after and give them every opportunity to get it right and delight you. You can do so warmly, rather than condescendingly, unless they only respond to being jolted. If they head off on their own agenda, or try to give you a pre-programmed response, apply a “pattern interrupt.” You can simply say, “That doesn’t work, “let’s discuss what will.”

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©2019 by Omar Khan