UNCOMMON WISDOM

Years ago Heathrow Airport allowed frequent travelers, resident and non-resident, to volunteer to have their retinas scanned, and enter...

Clearly tell people what you’re after and give them every opportunity to get it right and delight you. You can do so warmly, rather than...

Establish conceptual agreement with someone who can say “yes” and whose life would materially improve if they did so (and ensure they...

“Those are our rules” is the first and most hapless refuge of someone who either lacks the guts or initiative to solve a problem or is...